Returns Policy
1. Eligibility for Returns
- Products must be returned within [30] days of purchase.
- Items must be in their original, unused condition with all packaging and accessories intact.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used.
- Items marked as “final sale.”
- Gift cards or promotional items.
3. Return Process
To initiate a return:
- Contact Us: Email or call our customer service team at [Insert Contact Information] to request a return authorization.
- Package the Item: Securely package the product to prevent damage during transit.
- Ship the Item: Send the package to the return address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
- Refunds will be issued to the original payment method within [7-10] business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
5. Exchanges
We offer exchanges for defective or incorrect items. Contact our customer service team for assistance.
6. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us within [7] days of delivery.
- Provide photos of the damage and a description of the issue.
- We will arrange for a replacement or refund at no cost to you.